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FREE SHIPPING ON ALL ORDERS OVER $75

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FAQs

Shopping

Can I order by telephone? You can place your order by telephone by calling 323-992-4311.

What is the best way to reach you? You can reach us by phone at 323-992-4311 or email us at customerservice@swankieandcompany.com. We are available Monday – Friday from 8am PST to 5pm PST to assist you.

What forms of payment do you accept? We accept Visa, Mastercard, Discover & American Express payments.

How do I check my order status? The easiest way to check the status of an order is to click the link for "ORDER INFO" in your Order Confirmation email. The subject line of this email would be "Your order has been received". Once submitted, you will find all the information you need.

Do you charge sales tax? We charge sales tax in the state of California.

Is it possible to change or cancel an order? Your order may be cancelled within one business day after it was placed. If you would like to make changes to your order, you will need to cancel it within one business day of placing it, and then place a new order with the correct item(s). For any questions you can contact us at customerservice@swankieandcompany.com

Why create an account when checking out? By creating an account, your information is kept securely on file, which ensures a faster checkout process for all future orders placed with us.

If the item I want is not available, how will I know when it is back in-stock? Please click the Notify Me button on the product page and enter your email address. When the item is back in-stock you will receive an email from us.

Shipping and Processing

How are orders shipped? We ship our items with United Parcel Service.

How do I track my order once it is shipped? You will receive an email with tracking information once your order is shipped.

How are shipping fees calculated? Shipping charges vary from order to order, depending on the destination and weight. Swankie & Company charges customers the published carrier price and does not add a handling fee or surcharge. You may contact us for exact shipping charges before your order is shipped.

Does Swankie & Company ship internationally? YES, we are pleased to offer international shipping to our customers overseas.

International shipping is calculated using a number of factors, including the number of items you are purchasing, the weight of the items, and the destination country/region.

If your package is being shipped outside of the US, it is possible that it may be delayed in customs. This is a standard inspection, and, unfortunately, we do not have any ability to speed up that process. If you still haven’t received your order 30 days after it was shipped, please contact us at customerservice@swankieandcompany.com.

Returns

What is the Swankie & Company return policy? We offer a full refund for all items purchased at swankieandcompany.com (with the exception of shipping expenses associated with the order) as long as they are returned in their original condition within 90 days of purchase. All returns must be unused, unwashed, in the original packaging, and have all tags still attached. Contact us at 323-992-4311 or by email at customerservice@swankieandcompany.com for details. Please have your Order ID# ready.

If your purchase was made with a credit or debit card, including a gift purchase, your refund will be credited back to that account within 5 business days after the return has been received in our warehouse. If you have any questions regarding our return policy, or whether your purchase may be returned, please call us at 323-992-4311 during our regular business hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. PST. You may also contact us through email at customerservice@johannajo. Please allow 48 hours for a response.

Does Swankie & Company offer free returns? The shipping cost of a returned item is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for items lost in transit. Along with your returned item, please include the following information: name, address, phone number, the word “refund” and your original order number.

Gifts & Gift Cards

Can I send an item as a gift? Our orders are shipped without prices on the packing list, so yes, you can ship your items as a gift.

Does Swankie & Company offer gift wrapping? At this time, we are not set up to offer gift wrapping services.

Is it possible to return or exchange an order I received as a gift? For items not purchased on swankieandcompany.com, we accept returns for an exchange, provided that the items are unused and in their original condition.

How do I purchase gift cards? It is easy to purchase a Gift Card online. Click here to order a Gift Card online or call us at 323-992-4311 and an associate will be happy to help you. Gift Cards are available in the following denominations: $25, $50, $75, $100, $150, $200 and $250. The Gift Card will arrive with your personalized message. There is no shipping and processing charge for Gift Cards if you select Standard Delivery (5–7 business days). If you wish, you can also ship the Gift Card via Rush Delivery for an additional cost. Next day orders received by 9am PT Mon — Fri will arrive next business day; orders placed after 9am Fri — Sun PT will arrive on Tues.

How do I redeem Gift Cards or merchandise credit cards? Gift Cards can be used at swankieandcompany.com, or on phone orders. Select the item(s) you're interested in and use your Gift Card to pay for it. It's easy. When purchasing online, the Gift Card code can be entered during the checkout process.

If there is a remaining balance on the Gift Card (because your order total was less than the balance on your eGift Card), you may save it for another day!

How do I check the balance of Gift Cards or merchandise credit cards online? If you are the purchaser, you may check the balance by: 1. Logging into your account HERE. 2. Click on ACCOUNT at the top of the page. 3. Click on GIFT CARDS on the left side of the page, under ACCOUNT INFORMATION. 4. Enter the eGift Card number.

If you have been given the eGift Card as a gift, you may check the balance by: 1. Logging into your account HERE. 2. Click on my account at the top of the page. 3. Click on GIFT CARDS on the left side of the page, under ACCOUNT INFORMATION. 4. Select the REGISTER GIFT CARD button; on the next page, enter the gift card code.

Is there an expiration date for a Gift Card? No, our gift cards never expire.

What if I lose my Gift Card? A Swankie & Company Gift Card or merchandise credit card should be considered as cash. We cannot replace a lost or stolen Gift Card or merchandise credit card.

Security

Do you have a privacy policy? Yes, we have a Privacy Policy. The policy can be reviewed here.

Is the Swankie & Company website secure? Yes, the Swankie & Company website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.

Wholesale Customers

Who do you sell your products to? Swankie & Company Wholesale sells wholesale and to the trade only. You must be a registered retailer, wholesaler, or manufacturer to purchase items directly from Swankie & Company. A state issued Resale number or Tax ID Certificate showing the validity of your business is required.

How do I gain access to the wholesale prices of the products shown on the website? To gain access to prices, you need to have a registered account with us. Please follow these steps:

1. Complete the new account request form.

2. Fax or email us a copy of your Resale/Tax ID Certificate to 323-234-5353 to gain full access to our site. You will receive a confirmation email from us that notifies you once your account has been approved. If you have any questions, please contact us.

3. Once we receive your new account request form AND a copy of your resale/tax ID certificate, we will review your account and make a decision based on the information you have provided. Although this process is fairly quick it might take up to 3 business days.

4. You will be able to view the wholesale price of the items on the website no later than the next business day after your account has been approved. A notification will be sent to you by email once price activation has been completed.

If you already have a registered account with us, please call us at 323-992-4311 or email us at customerservice@swankieandcompany.com to set up your on-line access.

What if I forgot my Password? Click on the login button, then click on "forgot password" and type in your email address. A new password will be sent to your email address, please allow up to 15 minutes and check your spam folder also. Once you log back in you can go to "My Account" to change your password.

I have an account but cannot log-in. What should I do? Make sure that you are entering the correct email address and password. You may also click on the forgot password link and enter your email address to have a temporary password emailed to you (within 1 - 15 minutes) so you can log in and reset your password. If you still have a problem logging in, please contact us.

How do I edit and update my account information? Simply log in, go to "my account" and edit your information. Then click "update".

The site is not allowing me to check out. What should I do? There are several reasons that the site may not allow you to check out including: 1. Your order does not meet the $250.00 minimum, 2. Items were left in your cart overnight, 3. The system locked up. Please add additional items to your cart to meet our order minimum. If items were left in your cart overnight and/or the system locks up, please add an item to your cart, refresh, and then remove the item.

What is your minimum order? Our minimum opening order for new accounts is $500.00. Our minimum re-order amount is $250.00.

What forms of payments do you accept for wholesale accounts?  We accept Visa, Master Card, Discover and American Express.  Pre-payment service is also available via company check, but a hold will be placed on shipment until the check clears. We offer Net 30 Terms for customers with approved credit. Any account that becomes delinquent will immediately revert back to prepaid status. If your account is placed into collection for non-payment, you will be responsible for all fees and collection costs incurred. We do not accept COD Orders, unless it's a cashier’s check.

How are wholesale orders shipped?  All orders ship via UPS or Fed Ex Ground from our Los Angeles warehouse, unless stated differently on the order. All shipping charges will be added to the order at the time of shipment. Occasionally we might be sold out of some items on your order. If this is the case, we will contact you by phone or email. It is our policy to get your approval before we ship an incomplete order. All orders will be shipped within three to five business days, if your order requires rush processing please contact us.

Does Swankie & Company exhibit at tradeshows? Yes, Swankie & Company exhibits at trade shows nationally throughout the year. View our trade show page for show dates and locations.